Intercultural Communication in Tourism: A Case Study

diplomski rad

• Naslov (hrvatski): Interkulturalna komunikacija u turizmu: studija slučaja
• Autor: Andrea Spužević Golemac
• Mentor: Anđel Starčević (mentor)
• Član povjerenstva: Višnja Josipović-Smojver (predsjednik povjerenstva)
• Ustanova koja je dodijelila akademski / stručni stupanj: Sveučilište u Zagrebu; Filozofski fakultet; (Odsjek za anglistiku); Zagreb
• Datum i država obrane: 2022-02-24, Hrvatska
• Znanstveno / umjetničko područje, polje i grana: HUMANISTIČKE ZNANOSTI; Filologija; Anglistika

Sažetak

This research paper is a case study of intercultural communication in tourism. Intercultural communication, in its basic sense, is communication between two or more people of different cultural backgrounds. The research is based on an approximately two-hour-long sociolinguistic interview with a respondent that works as a tour guide in Mostar. The paper deals with the interaction between tourists and tour guides. It analyses how intercultural communication manifests itself in contact between the two groups and what role intercultural communication plays in the entire tour experience. It also explores the effect language ideologies have on interactions between people. The results show that people of Mostar and the respondent in particular support some of the language ideologies I have researched, such as the ideology of the native speaker and ideology of the standard language, and that they are likely to accommodate the tourists by using convergence when discussing business matters, and divergence when dealing with private matters. On the other hand, the respondent and some of her countrymen share a curious stance on the official language where they see it as an attack on their unity.

• Ključne riječi: Key words: intercultural communication; language ideologies; stereotypes; tourism; cultural mediation
• Jezik: engleski
• URN:NBN: urn:nbn:hr:131:367568
• Studijski program: Naziv: Anglistika (jednopredmetni); smjerovi: nastavnički, lingvistički, književno-kulturološki, prevoditeljski; Smjer: lingvistički; Vrsta studija: sveučilišni; Stupanj studija: diplomski; Akademski / stručni naziv: magistar/magistra engleskog jezika i književnosti (mag. philol. angl.)
• Vrsta resursa: Tekst
• Način izrade datoteke: Izvorno digitalna
• Prava pristupa: Pristup svim korisnicima iz sustava znanosti i visokog obrazovanja RH
• Datum i vrijeme pohrane: 2022-03-02 22:35:26