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m-Banking Quality and Bank Reputation
Sustainability, 12 (2020), 10; 4315. https://doi.org/10.3390/su12104315
Pejić Bach, Mirjana; Starešinić, Berislava; Omazić, Mislav Ante; Aleksić, Ana; Seljan, Sanja

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Pejić Bach, M., Starešinić, B., Omazić, M. A., Aleksić, A. i Seljan, S. (2020). m-Banking Quality and Bank Reputation. Sustainability, 12. (10). doi: 10.3390/su12104315

Pejić Bach, Mirjana, et al. "m-Banking Quality and Bank Reputation." Sustainability, vol. 12, br. 10, 2020. https://doi.org/10.3390/su12104315

Pejić Bach, Mirjana, Berislava Starešinić, Mislav Ante Omazić, Ana Aleksić i Sanja Seljan. "m-Banking Quality and Bank Reputation." Sustainability 12, br. 10 (2020). https://doi.org/10.3390/su12104315

Pejić Bach, M., et al. (2020) 'm-Banking Quality and Bank Reputation', Sustainability, 12(10). doi: 10.3390/su12104315

Pejić Bach M, Starešinić B, Omazić MA, Aleksić A, Seljan S. m-Banking Quality and Bank Reputation. Sustainability [Internet]. 25.05.2020. [pristupljeno 12.03.2025.];12(10). doi: 10.3390/su12104315

M. Pejić Bach, B. Starešinić, M. A. Omazić, A. Aleksić i S. Seljan, "m-Banking Quality and Bank Reputation", Sustainability, vol. 12, br. 10, Svibanj 2020. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:131:676933. [Citirano: 12.03.2025.]

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:131:676933
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Podaci o radu
Naslov (engleski)m-Banking Quality and Bank Reputation
AutorMirjana Pejić Bach https://orcid.org/0000-0003-3899-6707
AutorBerislava Starešinić
AutorMislav Ante Omazić https://orcid.org/0000-0002-8363-2083
AutorAna Aleksić https://orcid.org/0000-0002-9702-6703
AutorSanja Seljan
Autorova ustanovaSveučilište u Zagrebu
Ekonomski fakultet
Autorova ustanovaSveučilište u Zagrebu
Filozofski fakultet
(Odsjek za informacijske i komunikacijske znanosti)
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Poslovna informatika
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Informacijske i komunikacijske znanosti
Sažetak (engleski)
m-Banking is developed to support the clients in using various banking services, by using their mobile phones, thus allowing them to overcome the barriers in terms of time and location. Clients are increasingly using m-banking, so for some of them, this is the most used way of communication with the bank and doing banking transactions. Therefore, high-quality m-banking services significantly impact trust towards the bank, and it can influence bank reputation. Given the influence of m-banking,... Više as well as the importance of its perceived quality, the paper aims to investigate the elements of m-banking quality, and to analyze the relation between m-banking quality and bank reputation. We investigate several dimensions of m-banking (safety, simplicity, and variety of m-banking services), and their impact on perceived m-banking quality. Besides, we examine the effect of perceived m-banking quality to bank reputation. For the analysis of these relationships, we use structural equation modeling, based on the survey results on a sample of clients of major banks in Croatia. Results of empirical research indicate that safety, simplicity, and a variety of m-banking services have a significant impact on the perceived m-banking quality, which, in turn, has a positive impact on the bank’s reputation. Sakrij dio sažetka
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov časopisaSustainability
Brojčani podacivol. 12, br. 10, 4315
e-ISSN2071-1050
DOIhttps://doi.org/10.3390/su12104315
URN:NBNurn:nbn:hr:131:676933
Datum objave publikacije2020-05-25
URL dokumentahttps://www.mdpi.com/2071-1050/12/10/4315
Vrsta resursaTekst
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Imenovanje 4.0 međunarodna (CC BY 4.0)
Datum i vrijeme pohrane2020-07-20 12:46:50
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