Uloga osobnih zahtjeva u sagorijevanju i radnoj uspješnosti zdravstvenih djelatnika

master's thesis

• Title (english): The role of personal demands in burnout and job performance of healthcare professionals
• Author: Petra Smirnjak
• Mentor: Mitja Ružojčić (mentor)
• Committee member: Ana Butković (predsjednik povjerenstva)
• Committee member: Inja Erceg (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of Psychology); Zagreb
• Defense date and country: 2024, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology; Psychology of Work

Abstract

Teorija radnih zahtjeva i resursa često je korišten model kojim se pokušava objasniti kako različiti uvjeti rada (radni zahtjevi i radni resursi) utječu na dobrobit zaposlenika i organizacijske ishode. Tijekom godina, teorija je proširena uvođenjem osobnih resursa koji smanjuju negativne efekte radnih zahtjeva, a najnoviji razvoj u teoriju dodaje i osobne zahtjeve. Stoga je cilj ovog istraživanja bio proučiti odnos neadaptivnog perfekcionizma, eksternalnog lokusa kontrole i radoholizma kao osobnih zahtjeva sa sagorijevanjem i radnom uspješnosti te provjeriti posreduje li sagorijevanje odnos osobnih zahtjeva s radnom uspješnosti. Radnu smo uspješnost operacionalizirali kao uspješnost u izvršavanju radnih zadataka i odgovorno organizacijsko ponašanje. U radu smo se fokusirali na specifičnu populaciju zdravstvenih djelatnika koji se često suočavaju s visokim radnim opterećenjem, stresom, hitnim situacijama te emocionalnim izazovima u radu s pacijentima. Podaci su prikupljeni online anketnim upitnikom na 160 zdravstvenih djelatnika u Republici Hrvatskoj. Rezultati su pokazali da viši radoholizam i viši eksternalni lokus kontrole predviđaju sagorijevanje, dok viši radoholizam i niži eksternalni lokus kontrole previđaju odgovorno organizacijsko ponašanje zdravstvenih djelatnika. Dakle, eksternalni lokus kontrole i djelomično radoholizam, su se pokazali kao osobni zahtjevi na uzorku zdravstvenih djelatnika. Neadaptivni perfekcionizam se nije pokazao kao osobni zahtjev na ovom uzorku. Također, niti jedna od varijabli nije predviđala uspješnost u radnim zadacima i sagorijevanje nije posredovalo odnos osobnih zahtjeva ni s uspješnosti u radnim zadacima ni s odgovornim organizacijskim ponašanjem. U radu su navedene i neke praktične implikacije dobivenih rezultata.

Abstract (english)

The Job Demands-Resources Theory is often used as a model that explains how work conditions (job demands and job resources) have a negative or positive impact on employees' well-being and organizational outcomes. Over the years, the theory has been expanded by introducing personal resources that mitigate the negative effects of job demands, and the latest development in the theory adds personal demands as a determinant of personal and work outcomes. Therefore, the aim of this research was to examine the relationship between maladaptive perfectionism, external locus of control, and workaholism with burnout and work performance and to test whether burnout mediates the relationship between personal demands and job performance. Job performance was operationalized as task performance and organizational citizenship behavior. We focused on a specific population of healthcare professionals who often face high work-related stress, emergency situations, and emotional challenges when dealing with patients. We collected data through an online survey from 160 healthcare professionals in the Republic of Croatia. The results showed that higher workaholism and a higher external locus of control predicted burnout, while higher workaholism and lower external locus of control predicted organizational citizenship behavior of healthcare professionals. Therefore, external locus of control and, to some extent, workaholism, have been identified as personal demands in the sample of healthcare professionals. Maladaptive perfectionism did not emerge as a personal demand in this sample. Additionally, none of the variables predicted task performance, and burnout did not mediate the relationship between personal demands and either task performance or organizational citizenship behavior. The paper also discusses some practical implications of the results.

• Keywords: Teorija radnih zahtjeva i resursa; osobni zahtjevi; sagorijevanje; radna uspješnost; zdravstveni djelatnici
• Keywords (english): Job Demands-Resources Theory; personal demands; burnout; job performance; healthcare professionals
• Language: croatian
• URN:NBN: urn:nbn:hr:131:827124
• Study programme: Title: Psychology; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra psihologije (magistar/magistra psihologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-05-10 17:38:54