Banek Zorica, M., Ivanjko, T. & Špiranec, S. (2014). Mystery shopping in libraries : are we ready?. Qualitative and Quantitative Methods in Libraries - electronic journal, 3. (2), 433-442. Retrieved from https://urn.nsk.hr/urn:nbn:hr:131:910594
Banek Zorica, Mihaela, et al. "Mystery shopping in libraries : are we ready?." Qualitative and Quantitative Methods in Libraries - electronic journal, vol. 3, no. 2, 2014, pp. 433-442. https://urn.nsk.hr/urn:nbn:hr:131:910594
Banek Zorica, Mihaela, Tomislav Ivanjko and Sonja Špiranec. "Mystery shopping in libraries : are we ready?." Qualitative and Quantitative Methods in Libraries - electronic journal 3, no. 2 (2014): 433-442. https://urn.nsk.hr/urn:nbn:hr:131:910594
Banek Zorica, M., Ivanjko, T. and Špiranec, S. (2014) 'Mystery shopping in libraries : are we ready?', Qualitative and Quantitative Methods in Libraries - electronic journal, 3(2), pp. 433-442. Available at: https://urn.nsk.hr/urn:nbn:hr:131:910594 (Accessed 29 September 2024)
Banek Zorica M, Ivanjko T, Špiranec S. Mystery shopping in libraries : are we ready?. Qualitative and Quantitative Methods in Libraries - electronic journal [Internet]. 2014 [cited 2024 September 29];3(2):433-442. Available at: https://urn.nsk.hr/urn:nbn:hr:131:910594
M. Banek Zorica, T. Ivanjko and S. Špiranec, "Mystery shopping in libraries : are we ready?", Qualitative and Quantitative Methods in Libraries - electronic journal, vol. 3, no. 2, pp. 433-442, 2014. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:131:910594. [Accessed: 29 September 2024]