Analiza poziva savjetodavnim linijama Hrabrog telefona za djecu i roditelje prije i poslije potresa kod Petrinje potkraj 2020. godine

master's thesis

• Title (english): Call analysis of Brave Phone counseling helplines for children and parents before and after the earthquakes near Petrinja in late 2020
• Author: Ana Ercegović
• Mentor: Gordana Keresteš (mentor)
• Committee member: Darja Maslić Seršić (predsjednik povjerenstva)
• Committee member: Maja Parmač Kovačić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of Psychology); Zagreb
• Defense date and country: 2021-07-07, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology; Clinical and Health Psychology
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology; Developmental Psychology

Abstract

Ovaj diplomski rad bavi se povezanošću potresa koji su pogodili Sisačko-moslavačku županiju krajem 2020. godine i karakteristika poziva zaprimljenih na Hrabrom telefonu, nacionalnoj liniji za psihološku pomoć djeci i roditeljima. Uspoređeni su pozivi primljeni u razdoblju od 28 dana prije i 28 dana nakon 28. prosinca 2020. godine, kad se dogodio prvi u nizu jakih potresa kod Petrinje. Podaci o pozivima (N=329) su uzeti iz baze iCarol. Rezultati istraživanja pokazuju kako je nakon potresa zabilježen porast ukupnog broja poziva, porast broja savjetodavnih razgovora, kao i češće upućivanje nazivatelja da kontaktiraju druge institucije i stručnjake psihičkog zdravlja i tim putem potraže pomoć i podršku za sebe. Nakon potresa češće su se javljali pozivatelji iz područja više pogođenih potresom te oni koji su zabrinuti za djecu predadolescentne dobi, u odnosu na adolescente. Analiza tema razgovora pokazala je da je nakon potresa zaprimljeno više poziva s temama vezanim za psihičko zdravlje djece i obiteljske odnose, a manje onih vezanih za vršnjačke odnose. Nazivatelji koji su se javili Hrabrom telefonu zbog teškoća uzrokovanih potresom opisivali su osjećaj tjeskobe i napetosti, straha od ponavljanja potresa te različite psihosomatske teškoće i regresivna ponašanja kod djece koja predstavljaju prirodne reakcije tijela na doživljenu traumu. Nalazi ovog istraživanja upućuju na važnost istraživanja posljedica koje je potres ostavio na ranjive skupine i razvijanje dostupnosti stručne podrške usmjerene na djecu i roditelje, uključujući savjetodavne linije.

Abstract (english)

The aim of this research was to examine relation between earthquakes that hit the territory of the Republic of Croatia and the characteristics of calls received on Brave Phone, the national helpline for psychological assistance to children and parents. The calls received in the period of 28 days before and 28 days after December 28, 2020, when the first in a series of strong earthquakes near Petrinja occurred, were compared. Call data (N = 329) was collected from the iCarol database. The results of the research show that after the earthquake, there was an increase in the total number of calls, an increase in the number of counseling calls, as well as more frequent referrals of callers to contact other institutions and mental health professionals and seek help and support for themselves. After the earthquake, callers from areas more affected by the earthquake and those who were concerned about pre-adolescent children were more likely to call than callers from less affected areas and adolescents. An analysis of the conversation topics showed that after the earthquake, more calls were received with topics related to the mental health of children and family relationships, and fewer those related to peer relationships. Callers who called Brave Phone due to earthquake-related difficulties described feelings of anxiety and tension, fear of reoccuring earthquakes and various psychosomatic difficulties and regressive behaviors in children that represent the body's natural reactions to the experienced trauma. The findings of this paper point to the importance of researching the consequences that the earthquake left on vulnerable groups and developing the availability of professional support aimed at children and parents, including counseling helplines.

• Keywords: savjetodavna linija; potres; trauma; stres
• Keywords (english): helpline; earthquake; trauma; stress
• Language: croatian
• URN:NBN: urn:nbn:hr:131:230752
• Study programme: Title: Psychology; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra psihologije (magistar/magistra psihologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-07-13 15:37:42