Usluge Gradske knjižnice i čitaonice Đakovo tijekom pandemije koronavirusa

master's thesis

• Title (english): Services of the Đakovo Town Library during the coronavirus pandemic
• Author: Sanja Lovrić
• Mentor: Ana Barbarić (mentor)
• Committee member: Ivana Hebrang Grgić (predsjednik povjerenstva)
• Committee member: Tomislav Ivanjko (član povjerenstva)
• Committee member: Ana Barbarić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of information and Communication sciences); Zagreb
• Defense date and country: 2021-06-08, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences; Library Science

Abstract

Pandemija koronavirusa, objavljena u proljeće 2020., na globalnoj je razini utjecala na funkcioniranje svakodnevice, institucija i društva. Narodne su se knjižnice morale prilagoditi novim uvjetima rada, osobito tijekom potpunog zatvaranja zgrada, koje je ne samo onemogućilo pružanje knjižničnih usluga u prostorima knjižnica, već je i knjižničare i sve ostale djelatnike primoralo na rad od kuće ili rad na daljinu. Posljedice takvih okolnosti očitovale su se prije svega u premještanju knjižničnih usluga u virtualni prostor. Knjižnice su aktivirale, intenzivirale, inovirale i preoblikovale svoje usluge kako bi provodile aktivnosti povezane s njihovom društvenom, informacijskom i kulturnom ulogom u zajednicama u kojima djeluju.
U teorijskom dijelu rada opisane su uloge narodne knjižnice u društvu, njezine usluge s naglaskom na online usluge i korištenje web 2.0 alata te prilagodba usluga u okolnostima pandemije koronavirusa u Europi i Hrvatskoj. U istraživačkom dijelu rada prikazani su rezultati i analiza istraživanja zadovoljstva uslugama prije i tijekom pandemije koronavirusa, uključujući vrijeme zatvaranja i vrijeme postupnog otvaranja knjižničnih zgrada, koje je provedeno među korisnicima Gradske knjižnice i čitaonice Đakovo te njihovih stavova i mišljenja o radu Knjižnice. Istraživanje je provedeno s ciljem stjecanja uvida u stupanj zadovoljstva korisnika pojedinim uslugama kao temelja za njihovo unapređenje, proširenje i razvoj.

Abstract (english)

The global coronavirus pandemic in spring 2020, has affected the daily functioning of institutions and society in general. The public libraries had to adjust to the new working conditions, especially after the total lockdown that not only prevented the provision of the regular library services at the libraries, but forced librarians and other library staff to work from home or to work remotely. The consequences of such circumstances reflected primarily in moving the library services to the virtual environment. The libraries activated, intensified, innovated and adjusted their services in order to carry out activities related to their social, information and cultural role in the communities in which they operate.
The theoretical part of the thesis describes the role of public libraries in the society, their services with an emphasis on online services and the use of web 2.0 tools, and the adapting of the library services to the new circumstances caused by the coronavirus outbreak in Europe and Croatia. The research part of the thesis describes the results and analysis of a customer satisfaction survey related to the services before and after the coronavirus outbreak, including the lockdown period and the period of the gradual opening of the libraries. The survey included users of the Đakovo Town Library who were asked to state their opinion regarding the work of the library. The purpose of the survey was to gain insight of the level of satisfaction with the particular library services in order to be able to use it as a basis for the improvement, expansion and development of these services.

• Keywords: pandemija koronavirusa; narodna knjižnica; usluge narodne knjižnice; online usluge narodne knjižnice; Gradska knjižnica i čitaonica Đakovo; istraživanje korisnika
• Keywords (english): coronavirus pandemic; public library; public library services; public library online services; Đakovo Town Library; satisfaction survey
• Language: croatian
• URN:NBN: urn:nbn:hr:131:776031
• Study programme: Title: Information Sciences; specializations in: Library Science; Course: Library Science; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra bibliotekarstva (magistar/magistra bibliotekarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2021-06-14 13:18:52