Optimizacija poslovanja korištenjem BPMN-a u analizama procesa

master's thesis

• Title (english): Business optimization using BPMN in process analysis
• Author: Vladan Jurković
• Mentor: Hrvoje Stančić (mentor)
• Mentor: Arian Rajh (pomoć pri izradi, neposredni voditelj)
• Committee member: Hrvoje Stančić (predsjednik povjerenstva)
• Committee member: Tomislav Ivanjko (član povjerenstva)
• Committee member: Arian Rajh (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of information and Communication sciences); Zagreb
• Defense date and country: 2020-02-11, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences

Abstract

Rad prikazuje potrebu korištenja procesne razrade za potrebe učinkovite analize koja je nužna za povećanje pozitivnih rezultata, kako je već postavljeno prema lancu vrijednosti organizacije. Trenutačni procesni standard je BPMN koji postoji kao ISO norma i njime je moguće gledati na razini koncepta i razini podataka, s time na je razini koncepata izrazito važan ljudski faktor. Procesna arhitektura omogućuje ujednačeno razumijevanje između ključnih sudionika, a i pruža uz brže i lakše uvođenje radnika u posao i mogućnost da on zna zašto nešto radi. Na primjeru promjene paradigme iz fordizma u postfordizam se pokušava predočiti razlika između orkestrirane centralne kontrole i adaptibilne kordinacije. Također se navode prepreke računalnoj procesnoj automatizaciji i prepreke na mogućem neslaganju između funkcija po organizacijskom dijagramu i procesnoj arhitekturi. Na primjeru Toyotinog modela poznatog kao Lean menadžment u Americi se navode mogući gubici u poslovanju i nužnost da se oni otklone. Stvaranjem procesnog modela se omogućuje analiza rizika promjenom parametara i time izrada učinkovite poslovne strategije.

Abstract (english)

This thesis demonstrates the need to apply business process analyses. Business process analyses are necessary to maximize positive results and to set analyzed processes of a company against its value chain. The current process standard is BPMN, which exists as an ISO standard and which can be studied at various levels. The process architecture provides a layer between crucial stakeholders while providing workers with more adaptive and more straightforward knowledge of the business. The paradigm shift from Fordism to Postfordism is similar to the difference between orchestrated central control and adaptive coordination. Besides showcasing this difference, this thesis also outlines the obstacles to performing computerized process automation and discrepancies between functions. Examples of the Toyota model and the Lean Management reveal the various types of the losses in business processes and the need to eliminate them from the business processes. Creating a process model enables a business analyst to perform further analyses and simulations by changing parameters and thus to develop effective business strategies.

• Keywords: BPMN; proces; poslovna analiza; postfordizam; lanac vrijednosti
• Keywords (english): BPMN; process; business analysis; postfordism; value chain
• Language: croatian
• URN:NBN: urn:nbn:hr:131:242569
• Study programme: Title: Information Sciences (double major); specializations in: Archivistics Study, Library Science; Course: Archivistics Study; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra informacijskih znanosti (magistar/magistra informacijskih znanosti)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-03-18 19:39:44