Percepcija korisnika o programima i uslugama Gradske knjižnice Požega

master's thesis

• Title (english): User perception of programs and services in Požega Public Library
• Author: Marijana Soldo
• Mentor: Radovan Vrana (mentor)
• Committee member: Ana Barbarić (predsjednik povjerenstva)
• Committee member: Ivan Dunđer (član povjerenstva)
• Committee member: Radovan Vrana (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of information and Communication sciences); Zagreb
• Defense date and country: 2021-09-20, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences; Library Science

Abstract

U današnje vrijeme kada tehnologija nezamislivo napreduje, knjižnice moraju biti aktivne i razvijati se u duhu vremena. Vidimo da knjižnice nisu stvar prošlosti zbog sve većeg napretka tehnologije, nego upravo suprotno, da su spremne surađivati s tehnologijom i još više napredovati. One ne samo da su važne zbog znanja i obrazovanja nego i zato što zbližuju ljude tako što omogućavaju razne susrete. Tema ovog diplomskog rada je „Percepcija korisnika o programima i uslugama Gradske knjižnice Požega.“ Početak diplomskog rada donosi kratku povijest knjižnice, zatim definiciju narodne knjižnice te se nastavlja pisati općenito o narodnim knjižnicama. Nakon toga pisalo se o povijesti grada Požege i povijesti knjižnice te njezinom razvitku od njezina nastanka pa sve do danas. Također, naglasili su se knjižnični programi i usluge kojima knjižnica nastoji zadržati svoje korisnike i privući nove. U sklopu rada, provela se anketa kako bi se saznalo koliko su korisnici zadovoljni s knjižnicom i njezinim programima i uslugama te su na kraju rada bili prikazani rezultati.

Abstract (english)

Nowadays, when technology is advancing unimaginably, libraries need to be active and evolving in the spirit of the times. We see that libraries are not a thing of the past due to the increasing advancement of technology, but just the opposite, that they are willing to cooperate with technology and make even more progress. They are not just important for knowledge and education, but also because they bring people closer together by enabling various encounters. The topic of this master´s thesis is “User perception of programs and services in Požega Public Library.” The beginning of the master´s thesis brings a short history of the library, then the definition of the public library, and continues to write in general about public libraries. After that, it was written about the history of the city of Požega and the history of the library and its development from its inception until today. Also, it was emphasized library programs and services by which the library tries to keep its users and attract new ones. As part of the work, a survey was conducted to find out how satisfied users are with the library and its programs and services, and the results were presented at the end of the paper.

• Keywords: Gradska knjižnica Požega; narodne knjižnice; istraživanje zadovoljstva korisnika knjižnice
• Keywords (english): Požega Public Library; public libraries; library user satisfaction survey
• Language: croatian
• URN:NBN: urn:nbn:hr:131:107418
• Study programme: Title: Information Sciences; specializations in: Library Science; Course: Library Science; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra bibliotekarstva (magistar/magistra bibliotekarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-09-21 13:33:06