Digitalizacija javne uprave i e-participacija na lokalnoj razini – primjer Međimurske županije

doctoral thesis

• Title (english): Digitalization of public administration and e-participation at the local level – the example of Međimurje County
• Author: Marija Zelić
• Mentor: Krešimir Žažar (mentor)
• Committee member: Krunoslav Nikodem (predsjednik povjerenstva)
• Committee member: Jasminka Lažnjak (član povjerenstva)
• Committee member: Nikša Dubreta (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of Sociology); Zagreb
• Defense date and country: 2025, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Sociology
• Universal decimal classification (UDC): 316 - Sociology

Abstract

Primarna usmjerenost istraživanja koja se bave digitalnom transformacijom rada javne uprave jest istražiti razinu implementacije digitalnih usluga i proizvoda na nacionalnim ili regionalnim razinama. U ovome radu naglasak se stavlja na povezanost digitalizacije rada javne uprave (engl. e-government) na lokalnoj razini te stupnja e-participacije građana lokalnih zajednica, a veza između ta dva fenomena definirana je s pet osnovnih ciljeva – identificirati opseg, iskustva i očekivanja od... More e-participacije građana lokalnih zajednica (te ispitati postoje li razlike s obzirom na sociodemografske karakteristike građana – spol, dob, stupanj obrazovanja i zanimanje); ispitati važnost i razinu korištenja dimenzija zrelosti e-uprave (prisutnost na internetu, interakcija, transakcija, potpuno integrirana i transformirana e-uprava te digitalna demokracija) na razini Međimurske županije; ispitati važnost i razinu korištenja dimenzija usmjerenosti e uprave (engl. citizens to government, government to citizens i citizens to citizens) na razini Međimurske županije; ispitati važnost i procjenu dimenzija kvalitete e-uprave (kvaliteta informacija, kvaliteta sustava, kvaliteta usluga) na razini Međimurske županije te identificirati specifične potrebe građana izučavane mikroregije po pitanju korištenja e-uprave (prednosti i barijere vezano uz njihovo korištenje). Istraživanje se provelo metodom anketnog upitnika u Međimurskoj županiji, jednoj od najrazvijenijih mikroregija Hrvatske u kojoj je javna uprava parcijalno digitalizirana te stoga predstavlja izvrstan slučaj za izučavanje odgovarajućih procesa u središtu istraživačkog interesa,. Uzorak je uključivao 351 ispitanika Međimurske županije po kvotama spola, dobi i stupnja obrazovanja. Rezultati su pokazali da postoji značajna povezanost između važnosti dimenzija zrelosti, usmjerenosti i kvalitete e-uprave i same razine e-participacije (mjera korištenja dimenzija zrelosti i usmjerenosti e-uprave) te značajna razlika u procjeni važnosti zrelosti, usmjerenosti i kvalitete e-uprave, u razini korištenja dimenzija zrelosti i usmjerenosti e-uprave te u razini e-participacije preko društvenih mreža s obzirom na spol, dob, razinu obrazovanja i složenost zanimanja. Less

Abstract (english)

The primary focus of research on the digital transformation of public administration is to investigate the level of implementation of digital services and products at the national or regional levels. In this paper, the emphasis is placed on the connection between the digitalization of public administration (i.e., e-government) at the local level and the degree of e-participation by citizens in local communities. The connection between these two phenomena is defined by five basic... More goals: to identify the scope, experiences, and expectations of e participation among citizens in local communities (and to examine whether there are differences with regard to the socio-demographic characteristics of citizens, such as gender, age, level of education, and occupation); to examine the importance and level of use of the maturity dimensions of e-government (presence on the Internet, interaction, transaction, fully integrated and transformed e-government, and digital democracy) at the level of Međimurje County; to examine the importance and level of use of the dimensions of e-government orientation (i.e., citizens to government, government to citizens, and citizens to citizens) at the level of Međimurje County; to examine the importance and assessment of the quality dimensions of e government (quality of information, quality of systems, and quality of services) at the level of Međimurje County; and to identify the specific needs of the citizens in the studied microregion regarding the use of e-government (including advantages and barriers related to its use). The research was conducted using a survey questionnaire in Međimurje County, one of the most developed micro-regions in Croatia, where public administration is partially digitized, making it an excellent case for studying the relevant processes of interest. The sample included 351 respondents from Međimurje County, categorized by gender, age, and level of education. The results showed a significant connection between the importance of the dimensions of maturity, orientation, and quality of e-government and the level of e-participation (measured by the use of the dimensions of maturity and orientation of e-government). Additionally, there was a significant difference in the assessment of the importance of the maturity, orientation, and quality of e-government, in the level of use of dimensions of maturity and orientation of e government, and in the level of e-participation through social networks with regard to gender, age, level of education, and complexity of occupation. Less

• Keywords: e-uprava; e-participacija; zrelost e-uprave; usmjerenost e-uprave; kvaliteta e-uprave
• Keywords (english): e-government; e-participation; maturity of e-government; type of coproduction of e-government; quality of e-government
• Language: croatian
• URN:NBN: urn:nbn:hr:131:508334
• Study programme: Title: Postgraduate (Doctoral) Program in Sociology; Study programme type: university; Study level: postgraduate; Academic / professional title: doktor/doktorica znanosti, područje društvenih znanosti, polje sociologija (doktor/doktorica znanosti, područje društvenih znanosti, polje sociologija)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2025-04-02 12:42:30