Računalni alati i tehnike za upravljanje i kontrolu kvalitete u testiranju softvera

master's thesis

• Title: Računalni alati i tehnike za upravljanje i kontrolu kvalitete u testiranju softvera : Diplomski rad
• Title (english): Computer tools and techniques for quality assurance and quality control in software testing : Master thesis
• Author: Leo Drempetić
• Mentor: Ivan Dunđer (mentor)
• Committee member: Sanja Seljan (predsjednik povjerenstva)
• Committee member: Vjera Lopina (član povjerenstva)
• Committee member: Ivan Dunđer (član povjerenstva)
• Granter: University of Zagreb; Faculty of Humanities and Social Sciences; (Department of information and Communication sciences); Zagreb
• Defense date and country: 2024-02-05, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences; Information and Software Engineering

Abstract

Ovaj diplomski rad daje pregled računalnih alata i tehnika za upravljanje i kontrolu kvalitete koji se koriste tijekom testiranja softverskih rješenja. Osiguranje kvalitete („Quality Assurance“, QA) i Kontrola kvalitete („Quality Control“, QC) su dva najbitnija procesa u razvoju računalnih programa (softvera). Oba pristupa imaju istu namjenu i vrlo su bitni za kvalitetan razvoj softvera, no imaju drugačiji pristup, okruženje i alate. Za oba procesa prikazano je trajanje i njihov međusobni odnos. Također moramo znati gdje usmjeriti fokus prilikom korištenja tehnika usmjerenih na proces kvalitete (QA) i tehnika usmjerenih na sam proizvod (QC). Moramo naučiti kako postaviti važne ciljeve i smanjiti pojavu softverskih grešaka, te kako ih otkriti. Tim tehnikama osiguravamo standarde za kontrolu kvalitete prilikom testiranja softverskih proizvoda. Prije svega moramo znati objasniti važnost uloga i odgovornosti tijekom razvojnog procesa vezano za kontrolu kvalitete. Moramo uočiti razliku u odgovornosti kada različiti razvojni timovi sudjeluju u osiguranju kvalitete, tijekom cijelog razvojno-životnog ciklusa (QA) ili kada je za to odgovoran samo tim za testiranje softverskog testnog ciklusa (QC). U glavnom dijelu predstavljene su najbolje prakse i neki od računalnih alata koji nam mogu pomoći u oba procesa, tj. kod osiguranja kvalitete i kontrole kvalitete. Računalne alate podijelili smo u tri kategorije: „Alati za upravljanje i tehničku analizu“, „Alate za inspekciju (analizu programskog koda)“ i „Alate za testiranje“. Na kraju rada postavljene su osnove upravljanja kvalitetom, a predstavljeni su i uvidi, te ključna razmatranja u vezi osiguranja i kontrole kvalitete.

Abstract (english)

This master thesis gives an overview of Quality Assurance and Quality Control tools and techniques used in software testing. Quality Assurance (QA) and Quality Control (QC) are the two most important processes in the software development process. Both have the same purpose and are very important for quality software development, but they have different approaches, environments and tools. The duration of both processes and how they relate to each other are explained. In addition, it is important to know where to place the focus, when using the process-oriented techniques (QA) and product-oriented techniques (QC). We need to learn how to set important goals, minimize software bugs and learn how to detect them. This is needed in order to ensure quality control standards while testing software products. First, we must be able to explain the importance of roles and responsibilities in the development process regarding Quality Assurance. We need to establish the difference in responsibilities when various software teams are involved in the quality assurance process during the entire development life cycle (QA), or when only the testing team takes the responsibility in the entire development software testing life cycle (QC). In the main part of this thesis, the best practices are presented and some of the tools that can assist in both the Quality assurance and the Quality Control processes are analyzed. The tools were divided into categories such as: “Management and technical analyses tools”, “Inspection tools (code reviews)” and “Testing tools”. At the end of this thesis, the basics of quality management are laid out, and insights and key considerations regarding quality assurance and control are presented.

• Keywords: osiguranje kvalitete; kontrola kvalitete; softverske greške; testiranje softvera; razvoj softvera
• Keywords (english): quality assurance; quality control; software bugs; software testing; software development
• Language: croatian
• URN:NBN: urn:nbn:hr:131:075713
• Study programme: Title: Information Sciences; specializations in: Archivistics Study, Library Science, Information Sciences (research), Information Sciences (teaching), Museology and heritage management, Informatology; Course: Information Sciences (teaching); Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra informacijskih znanosti (magistar/magistra informacijskih znanosti)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-02-13 16:18:37